With the exception of specifically listed promotions on the website, TRUTHIS: delivery policy is listed below.
- Standard Delivery Service (Hong Kong, SAR of China & Macau, SAR of China)
- SF Express Locker (Hong Kong, SAR of China, only)
- Delivery fee: HK$45
- FREE SHIPPING on orders over HK$1500
Standard Delivery Service (Hong Kong, SAR of China & Macau, SAR of China)
Areas in service
- Standard Delivery Service is available within Hong Kong Island, Kowloon,
New Territories, Outlying Islands and Macau, SAR of China. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands. - P.O Box is not accepted as shipping address.
- Orders will be delivered to the address provided by customer when placing their order.
An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
Shipping days and schedules
- The shipment will be ready in 1-2 business days upon confirmation of payment.
This might vary depending on stock availability. - Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days.
For remote areas, it might take 3-4 business days. - Delivery service is not available on Sundays and Public Holidays.
- Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
| Mondays to Saturdays | 09:00 – 19:00 |
| Sundays and Public Holidays | Closed |
- Outlying Islands Delivery Schedule:
| Cheung Chau | Mondays and Thursdays | 14:00 - 18:00 |
| Lamma Island | Tuesdays and Fridays | 14:00 - 18:00 |
| Peng Chau | Wednesdays and Saturdays | 14:00 - 18:00 |
China & Macao：
Delivery fee: HK$80
Delivery fee: HK$80
*FREE SHIPPING on orders over HK$1500
Overseas:
Delivery fee: HK$250
*FREE SHIPPING on orders over HK$2500
We post international orders by Hong Kong Post. Most international orders will be delivered within 7-14 business days.
Please note that if you have chosen e-express for your order delivery service,
as e-express has weight limit at 2kg, we will split your order into less than 2kg per package if it is over.
Please note that these shipping times are estimates & do not include
Please note that these shipping times are estimates & do not include
any delays that may be caused by customs in your country so we are unable to guarantee specific delivery dates or times.
- About customs and import charges:
When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties.
So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
Shipment tracking/ change of shipping address
- Once the order is shipped out, the Waybill number can be obtained in
‘My Account>My Orders’. Please contact SF Express to track your shipment. - Once the order is shipped out, any changes in the address shall be arranged
with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer. - If the shipment cannot be successfully delivered to the customer due to personal reasons,
please contact SF Express directly in order to make further arrangements.
If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.
SF Express Customer Service Hotline and Office Hours
| +852 2730 0273 (Hong Kong, SAR of China) +853 2873 7373 (Macau, SAR of China) | Mondays to Fridays | 08:00 - 20:30 |
| Saturdays, Sundays and Public Holidays | 08:00 - 20:00 |